IT peace of mind
Discover the benefits of fully managed IT support. Newfox will take care of the entirety.
With fully-managed support, we’ll simply ensure that when you and your business need your systems they’re there. Empowering you to spend your time working on or in your business. Our service level agreements (SLA’s) provide you with peace of mind and motivate us to make your system not just better but the best it can be.
- Unlimited remote & telephone support
- Proactive monitoring and management
- Scalable on-site support
Newfox issue a fixed monthly charge for all your service desk support with no hidden extras, no expensive surprises! Service in this department is everything, we’re here to protect your systems and your reputation.
Remote IT Support
Our remote support service is driven by our ethos of ‘prevention is better than cure’. We take a proactive approach to monitoring and ensure changes are made in advance of potentially damaging effects, Newfox go that extra mile removing the potential stress of IT from your business to ours.
- Unlimited remote support
- Proactive monitoring and management & fix
Support tailored to your needs
Discover the benefits of fully managed IT support. We can take care of everything.
- Unlimited telephone and remote support
- Dedicated team of named engineers
- Support of all your software applications
- Guaranteed response times
- Monitoring of all servers and PCs
- Daily backup checks
- Proactive and automated fault resolution
- Unlimited on-site support to resolve major problems
- PC rebuilds
- Server rebuilds
- Security patching every month
- All network administration (including self-service interface)
- Dedicated account manager
- Regular review meetings
- Real-time access to all support tickets, projects, invoices etc via the Newfox client portal
- Monthly reporting
- Scheduled on-site engineer visits
- 24×7 emergency support
Whatever the size of your company, or the industry you’re in, Newfox remote and fully managed support services scale to meet your growing IT needs.