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Contact Centre Solutions

Helping you deliver the best in customer service
Newfox IT > Contact Centre Solutions

Contact Centre Solutions

 

Our contact centre solutions will help you deliver the best in customer service.

 

  • Reduce your overheads
  • Provide call statistics and performance information
  • Advise on effective plans and strategies.

 

Contact centres have a variety of roles that combine to provide an all encompassing solution to client, and customer contact through a variety of mediums such as:

 

  • telephone
  • fax
  • letter
  • e-mail
  • online live chat

 

The majority of large companies use contact centres as a means of managing their customer interaction.

 

Contact centres allow you to reduce your overheads in comparison to creating an in-house department to manage your customer interaction.

 

Through Newfox’s expert reporting mechanisms we can provide you with the call statistics and performance information that you need in order to tailor your services to meet your customer’s ongoing needs.

 

We will also advise, where necessary on effective plans and strategies to implement so that you get the best out of your contact centre.

Contact us for a FREE, no obligation quotation